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He says he took off a pile of spyware, but said that, these days, every computer is full of spyware (maybe not for you tech-savvy guys on here?!). So all that good idea about installing a solid state hard drive and more RAM, and mirroring my machine over to the new harddrive did not happen. My techie says thats all about Apple wanting to make it very difficult for non-Genius bar shops to want to work on these machines - liability and warranty issues, etc etc. I saw that on another of your forum threads last week, too: you've got to rip the glass face off the body, using 'a heat gun and guitar picks as wedges' (!!), apparently.

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Apparently these iMacs are not meant to be opened up to upgrade the RAM, or work on the harddrive.

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Just to update the story, and this one individual's experience: i got my iMac back from the local tech shop yesterday evening, but i dont think i got much fixed. Re Harry Trent and Allen Davis: thanks for your comments.

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I second Cory's opinion that Preview would've worked with your PDF just fine, but it sounds like someone password protected your PDF files, thinking that would 'protect' them from editing.

Everything works well except Photos, when it will produce a color explosion when you double-click a thumbnail to view a picture at full size. I even have Catalina installed on my unsupported 2010 iMac, and it boots pretty fast.

I can't imagine a 2013 Mac being all that slow. Lucky, lucky me! With the 6G 500GB SSD installed, it boots in less than 30 seconds. I have the 2.9GHz i7 version of the 2012 MacBook Pro. They aren't that bad once you get past the learning curve and get over losing the Adobe interface. And Catalina is totally 64-bit only, so either start coughing up monthly rent to Adobe, which I'll do when hell freezes over, or do what I've done: find open source alternatives. I think I was still able to use Acrobat for some reason, but my memory could be faulty on that. When I installed Mojave on both my iMac and 2012 i7 MBP, Creative Suite wouldn't work any longer due to 32-bit issues. Any ideas?Ĭlick to expand.I have to assume since Apple 'steered' you straight to Catalina, your previous OS was High Sierra or earlier, having skipped Mojave. What could be wrong? Wondered about the memory, the harddrive has about 500GB of space, and the iMac has two 4-GB RAM chips (?). One cant sit waiting 23 seconds to switch between tabs on Chrome, or 17 seconds for an email to open. But basically, the computer is running like its in quicksand - essentially unusable. In addition, none of my old apps work with the new O/S so I lost all my Adobe Creative Suite, MS Office, and others. My Mail app said something like it had been wrecked and i had to re-install it or something(?), and so then it set about downloading 78000 emails. And when it was finally complete, so many things seemed screwed up. So i do that yesterday, but it starts taking forever. So i try to upgrade the O/S and Apple steers me straight to Catalina. Tried to upgrade Acrobat, but turns out my O/S is too old for Acrobat 2020. I suspect that my old Acrobat Pro (2008) was simply too old to open this file by a newer Acrobat. So, now the problem looks like on my end. ? A week later i receive another pdf from a different source, and same error message. But the guy said he'd only protected against edits. assumed the file was the problem - had been protected or similar. Brief history: a week ago i received a pdf that would not open. Just upgraded to Catalina y'day and its been a disaster.

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